Description

Poor planning and execution can cripple the enormous potential and business benefits of Cisco Unified Communications. The Cisco Unified Communications Architecture and Design course will help you to avoid “design disasters” by exploring the breadth of technical issues in designing Unified Communications networks. By applying a consistent set of analytical tools, best practices and design methodology to the complex set of requirements and problems faced by a systems engineer, the full potential for a stable, scalable and feature-rich Unified Communications system can be realized.

Objectives

Upon completion of this course, you should be able to:

·  Design contemporary Cisco Unified Communications Solutions that conform to the recommendations and practices outlined in the Cisco Unified Communications Solutions Reference Design Guide (SRND) for release 6.x.

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

• CCNA Certification
• DQOS or QOS course
• Working knowledge of existing legacy or IP Telephony

Who Should Attend

Design and Sales Engineers from Customers, Channel Partners, and Distributors

Module 1
The features of the Cisco Unified Communications network, including powerful features new to Release 6.X with an overview of Cisco Unified Communications components:

• Cisco Unified Communications Manager (Cisco UCM)
  • Cisco UCM 6.X
  • Cisco UCM Express 4.1
  • UC500 SMB Appliance
• Cisco Unified Communications Messaging Components
  • Unity
  • Unity Connection
  • Unity Express
• Cisco Mobility and Presence
  • Cisco UCM 6.X Mobility Support
  • Cisco Unified Mobile Communicator
  • Cisco 7921 IP Phone
  • Cisco Unified Presence
• Cisco Unified Communications Conferencing Components
  • Cisco UCM Express 4.1 Hardware Conferencing
  • Cisco UCM 6.X Enhancements
  • Cisco MeetingPlace Express 2.0
  • Cisco MeetingPlace 6.0
• Cisco Contact Center
  • Cisco Contact Center Express
  • Cisco Contact Center Enterprise with deployment scenarios
• Management Tools
  • Cisco Unified Operations Manager 2.0.1
  • Cisco Unified Service Monitor 2.0.1
  • Cisco Unified Provisioning Manager 1.1
  • Cisco Unified Service Statistics Manager 1.0
• Security principles and practices to protect your Unified Communications architecture from attack
  • Security overview
  • Firewalls at Layer 2 using ASA TLS Proxy
  • Firewalls at Layer 3

Module 2
Designing the LAN for Unified Communications deployment

• Campus Evolution and the three tier design
• Connecting IP Phones
  • Wiring
  • IP Addressing and VLAN design
  • Power over Ethernet
• Designing High Availability at the Data Link and Network Layers
  • Link redundancy
  • Spanning Tree and Rapid Spanning Tree
  • Network Layer Redundancy
  • Extending Layer 3 to the Access Layer
• Reviewing LAN QoS for IP Telephony
• Designing the Access Layer
• Designing the Distribution Layer
• Designing the Core Layer
• Lab 2 – Designing LANs to support Cisco Unified Communications

Module 3
How to provision and allocate WAN services to data and Voice/Video traffic

• Sizing the WAN Link step by step
  • Step 1 Select a Codec
  • Step 2 Determine Busy Hour Traffic
  • Step 3 Calculate Number of Lines
  • Traffic Engineering using either an Erlang calculator or Erlang tables
  • Step 4 Calculate WAN Link Bandwidth for Voice
  • Step 5 Establish a Baseline for IP WAN Data Traffic
  • Step 6 Calculate Overhead Traffic
  • Step 7 Calculate the IP Bandwidth Requirement
• Designing WAN QOS for Cisco Unified Communications
• Lab 3 – Engineering WAN Connectivity

Module 4
Designing Unified Communication Call Control

• How to select and provision voice gateways
  • Review of VoIP Gateways
  • Specify Endpoint Survivability
  • Specify Fax and Modem Support
  • Support for Q.SIG Protocols
  • Trunk Sizing
  • Internet Telephony Service Providers (ITSP)
  • Analyze Gateway Requirements
  • Lab 4-1 – Selecting a Voice Gateway
• Designing the location and quantity of DSPs to support required media resources
  • Media Resource and DSP Overview
  • Calculating DSP Requirements for Voice Termination Points
  • Calculating Conferencing Requirements
  • Calculating Hardware MTP and Transcoding Requirements
  • Calculating Encryption Requirements
  • Calculating IPSLA Requirements
  • Specifying Platforms for the Media Resource Group
  • Lab 4-2 – Calculating DSP requirements by Location
• Selecting the appropriate Cisco Unified Call Control deployment model based on requirements
  • Call Control Application Options
  • Cisco Unified Communications Manager 6.X Clustering
  • Cisco Unified Communications Manager Deployment Models
  • Single Site Deployment
  • Single Site Co-Resident Deployment
  • Multi-Site WAN with Centralized Call Processing
  • Multi-Site WAN with Distributed Call Processing
  • Multi-Site Single Cluster Call Processing
  • Multi-Site WAN Hybrid Call Processing
  • Select the appropriate Cisco Unified Communications Manager Deployment Model
  • Determine the MOH Transport Mechanism
  • Lab 4-4 – Select the appropriate Call Agents and protocols
• How to design effective dial plans
  • Dial Plan Overview
  • Numbering and Dialing Schemes
  • Path Selection
  • Calling Privileges
  • Digit Manipulation
  • Designing the Dial Plan
  • Lab 4-5 Designing the Dial Plan
• How to design Emergency Services for effectiveness and compliance with local E911 regulations
  • Plan E911 Functionality
  • Public Safety Answering Points (PSAP) and Providers
  • Interface definition and configuration
  • Cisco Emergency Responder (CER) Overview
  • Evaluating the effect of E911 on the Dial Plan
  • Evaluate the effect of E911 on Gateways
  • Lab 4-5 - Designing the E911 components for CER
• Designing a Secure Cisco Unified Communications Solution
  • Incorporating the Corporate Security Policy Into the Design
  • Specifying Adequate Physical Security
  • VLANs and Broadcast Domains
  • Secure IP Phones
  • Securing Cisco Unified Communication Manager
  • Designing for Voice Encryption
  • Final Design Lab - Completing the SPAN Engineering Cisco Unified Communication Call Control Design