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New Horizons Computer Learning Center
410-597-9722

Improving E-mail Etiquette Using Outlook 2003

Course Length: 2 Days

Overview:
In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.

Prerequisites:
Windows XP - Level 1
Windows XP - Level 2 (desirable)
Word 2003 - Level 1

Course Content

Lesson 1: Email Basics

  • E-mail characteristics
  • Writing online versus on paper
  • Understanding the advantages and disadvantages of e-mail
  • Understanding the cultural significance of e-mail

Lesson 2: Email Programs

  • Using an e-mail program to send e-mail
  • When to use e-mail
  • Communicating by e-mail
  • Understanding when to avoid using e-mail

Lesson 3: Writing an Email Message

  • Using the MAIL acronym

Lesson 4: Email Policies

Lesson 5: Company Policies

  • Avoiding improper e-mail messages
  • Ensuring employee compliance to e-mail policies

Lesson 6: Copyright Laws, Viruses, and Liability

  • Avoiding copyright infringement
  • Avoiding viruses
  • Identifying e-mail liability

Lesson 7: E-mail Features and Security

Lesson 8: Features of an Email Program

  • Using attachments
  • Using priority labels and signature files
  • Discussing e-mail program options

Lesson 9: Securing Email

  • Using encryption and digital signatures
  • Using passwords

Lesson 10: Email Messages

  • Message headers
  • Using headers

Lesson 11: Email Message Body

  • Including proper greeting
  • Structuring an e-mail message
  • Closing an e-mail message

Lesson 12: Email Effectiveness

  • E-mail recipients
  • Considering the factors that determine e-mail writing
  • Anticipating recipient reaction

Lesson 13: Message Management

  • Managing your e-mail effectively

Lesson 14: Netiquette Guidelines

  • Netiquette style
  • Using proper tone
  • Following formatting guidelines

Lesson 15: Emoticons and Abbreviations

  • Using emoticons and electronic abbreviations
  • Composing online correspondence

Lesson 16: Online Communication

  • Achieving the objective of the message
  • Language and punctuation
  • Improving online writing style
  • Using punctuation correctly
  • Efficient writing habits

Lesson 17: Outlook Email Basics

  • Log On to Outlook
  • The Outlook Environment
  • Compose and Send a Simple Message
  • Open a Message
  • Reply to a Message
  • Print a Message
  • Delete a Message

Lesson 18: Composing Messages

  • Address a Message
  • Format a Message
  • Check Spelling and Grammar
  • Attach a File
  • Forward a Message

Lesson 19: Managing Mail

  • Open and Save an Attachment
  • Flag a Message
  • Create a Folder
  • Move Messages to a Folder
  • Copy Messages to Folders
  • Delete a Folder

Lesson 20: Setting Message Options

  • Modify Message Settings
  • Modify Delivery Options
  • Modify Message Formats
  • Notify Others that You will be Out of the Office
  • Create and Modify a Distribution List
  • Insert a Hyperlink

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com
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New Horizons Computer Learning Centers
6940 Tudsbury Road, Baltimore, MD 21244   (410) 597-9722
Copyright © 2005 New Horizons Computer Learning Centers of Baltimore. All rights reserved.