New Horizons Computer Learning Center
410-597-9722

Virtual Teams

Course Length: 1 Day

Overview:
In this course, students will learn how to effectively reach team goals and communicate in a virtual environment.

Course Objectives:
Upon successful completion of this course, students will be able to:

• Identify the purpose and types of virtual teams, the benefits of virtual teams, types of work and meetings carried out by virtual teams, and the schedule and the agenda of a session
• Identify the factors influencing effectiveness and the indications revealing ineffectiveness, the social dynamics stages and factors, and the steps, methods, and challenges in the decision-making process
• Identify the obstacles in the progress of a virtual team and the factors that influence the success of a virtual team
• Identify the importance of effective communication, the purpose of a communication design process, the technological and cultural barriers in communication, and the technological innovations in communication and the guidelines for using these technologies
• Identify the types of alternative office arrangements, the benefits of telecommuting, and the skills and challenges of telecommuters

Course Content

Lesson 1: Fundamentals of Virtual Teams

• Defining virtual teams
• Serving in virtual teams
• Conducting an orientation session

Lesson 2: Effectiveness, Social Dynamics, and Decision-Making

• Effectiveness
• Social dynamics
• Decision-making

Lesson 3: Obstacles and Success Factors

• Obstacles
• Success factors

Lesson 4: Communication

• Effective communication
• Enhancing communication
• Communication barriers
• Technologies used for communication

Lesson 5: Alternative Office Arrangements

• Working in alternative offices
• Telecommuting

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com