New Horizons Computer Learning Center
410-597-9722

Team Participation

Course Length: 1 Day

Overview:
In this course, students will learn to effectively organize and work within a team environment.

Course Objectives:
Upon successful completion of this course, students will be able to:

• Organize teams in the workplace, identify the roles and responsibilities of a team member, identify team goals, and work with different personality types
• Communicate within a team, identify the factors affecting team communication, and use supportive and effective communication
• Identify how verbal and nonverbal communication work together, use active listening skills, and respond productively to input
• Identify the need for and causes of conflict, its sources, types, and effects; and how power affects conflict
• Resolve and handle team conflicts, and understand and use different conflict resolution styles
• Identify rules for collective decision-making, the elements of team decision- making, and use different decision-making methods
• Prepare for and use the consensus process, and overcome challenges to it

Course Content

Lesson 1: Understanding Team Fundamentals

• Team fundamentals
• Team member roles
• Team goals
• Working together

Lesson 2: Communicating in Teams

• Team communication
• Elements of communication
• Supportive, effective communication

Lesson 3: Nonverbal Communication and Active Listening

• Nonverbal communication
• Active listening
• Response to input

Lesson 4: Conflict

• Identifying conflict
• Nature of conflict
• Power

Lesson 5: Resolving and Handling Conflict

• Resolving conflict
• Handling conflict
• Conflict resolution styles

Lesson 6: Making a Decision

• Collective decisions
• Team decisions
• Decision-making methods

Lesson 7: Consensus

• Consensus process
• Consensus challenges

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com