New Horizons Computer Learning Center
410-597-9722

Sales Skills: Basic

Course Length: 1 Day

Overview:
In this course, students will learn basic sales strategies to improve sales and client relationships.

Course Objectives:
Upon successful completion of this course, students will be able to:

• Describe and implement the sales process, collaborate with clients, understand client's decision-making practices, and define common sales terms
• Develop your professional character and manage yourself by establishing credibility and behaving professionally
• Handle clients by prospecting, making sales calls, networking, and helping clients find solutions to their problems
• Identify the client objections, create a sales presentation to influence their perceptions, and effectively respond to objections

Course Content

Lesson 1: Sales Fundamentals

• The sales process
• Elements of selling
• Understanding sales terms

Lesson 2: Your Professional Self

• Developing your character
• Managing yourself

Lesson 3: Handling Clients

• Finding your clients
• Connecting with your clients
• Finding solutions

Lesson 4: The Sales Presentation

• Anticipating objections
• Creating a sales presentation
• Responding to objections

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com