New Horizons Computer Learning Center
410-597-9722

Professional Selling Over the Phone

Course Length: 1 Day

Overview:
In this course, students will learn proper setup for a teleselling workplace, develop customer communication skills, maximize tele-call effectiveness, develop prospect lists and build relationships, and gain close-sale skills including resolving objections, receiving feedback, and use cross-selling techniques.

Course Objectives:
Upon successful completion of this course, students will be able to:

• Prepare the tele-selling workspace, use the tele-selling aids effectively, and write an effective telesales script for a sales proposal
• Communicate effectively with customers during telesales calls, manage telesales calls, and maximize the effectiveness of the telesales calls
• Develop a list of prospective telesales customers, build and maintain relationships with prospects, implement the soft sell approach, and maintain a positive attitude
• Close the sale by resolving customers' objections and maximize the telesales performance by using cross-selling techniques and gaining customer feedback

Course Content

Lesson 1: Preparing for Telesales

• Preparing the workspace
• Preparing to write telesales scripts

Lesson 2: Essentials of Telesales

• Communication essentials
• Handling telesales calls

Lesson 3: Prospecting

• Generating telesales prospects
• Interacting with prospects
• Cold call strategies

Lesson 4: Closing a Sale

• Closing sales over the telephone
• Addressing telesales challenges
• Maximizing telesales performance

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com