New Horizons Computer Learning Center
410-597-9722

Organizational Communication

Course Length: 1 Day

Overview:
In this course, students will learn how communication flows within an organization and develop effective communication skills in different environment contexts and situations.

Course Objectives:
Upon successful completion of this course, students will be able to:

• Communicate effectively; define the theories of management; identify organizational types and characteristics; and plan communication flow
• Describe how communication skills and leadership are related; define the theories of motivation; and identify motivational tools, the impact of nonverbal behavior, and barriers to effective communication
• Identify the relational context, the factors that influence it, and the different personality types; and develop individual-organizational relationships
• Identify the various categories of technologies, the impact of technology on organizations, and the guidelines for applying technology in an organization
• Select an environmental context; manage stress and anger; and mediate conflict
• Identify degrees and characteristics of innovation; adopt and encourage innovation; and identify the aspects of change
• Identify different levels and types of power; identify strategies to manage diversity and to communicate in different cultures; and identify the steps and guidelines for empowerment

Course Content

Lesson 1: Communication Basics

• Effective communication
• Organizational management
• Organization types and characteristics
• Communication flow

Lesson 2: Leadership and Motivation

• Communication and leadership
• Communication and motivation

Lesson 3: Relational Context and Organizations

• Relational context
• Relationships and organizations

Lesson 4: Technology in the Workplace

• Workplace technology
• Impact of technology
• Technology guidelines

Lesson 5: Context, Stress, and Managerial Tools

• Environmental context
• Stress and communication

Lesson 6: Innovation and Change

• Aspects of innovation
• Aspects of change

Lesson 7: Power, Politics, and Diversity

• Power and communication
• Diversity and communication
• Empowerment and communication

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com