New Horizons Computer Learning Center
410-597-9722

Interviewing Skills

Course Length: 1 Day

Overview:
In this course, students will develop effective skills to improve the interview process.

Course Objectives:
Upon successful completion of this course, students will be able to:

• Identify the benefits of interviewing skills and the various types of interviews, define success factors, and identify the steps involved in writing and finalizing the success factors for a position
• Establishing a plan for an interview and prepare an office for an interview
• Handle an interview by developing an understanding of the various types of candidates, conduct an interview by following a specific structure, and use effective communication techniques when interviewing
• Identify the types of bias, the steps involved in evaluating a candidate, and several criteria for ranking candidates
• Identify the follow-up tasks that should be performed after an interview
• List the provisions outlined by EEO and identify appropriate and inappropriate questions, including those that are not permissible according to the law
• Define disability, identify the questions that are prohibited by the ADA, hire prospective employees legally under the Immigration Reform and Control Act, and use Form I-9

Course Content

Lesson 1: Fundamentals of Interviews

• Importance of interviewing skills
• Success factors

Lesson 2: Planning and Preparing

• Planning for an interview
• Preparing for an interview

Lesson 3: Handling and Conducting

• Handling an interview
• Conducting an interview

Lesson 4: Evaluating and Deciding

• Evaluating a candidate
• Making a decision

Lesson 5: Following Up

• Following up after an interview

Lesson 6: EEO Guidelines

• EEO guidelines
• Non-discriminatory interview questions

Lesson 7: Federal Laws

• Americans with Disabilities Act
• Immigration Reform and Control Act

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com