New Horizons Computer Learning Center
410-597-9722

E-mail Etiquette

Course Length: 1 Day

Overview:
In this course, students will understand e-mail policies and learn to write professional e-mail memos that convey appropriate messages.

Course Objectives:
Upon successful completion of this course, students will be able to:

• Describe the various aspects of e-mail, use e-mail programs, decide when to write e-mail and when to avoid writing e-mail, and improve their e-mail writing skills
• Follow company policies regarding e-mail, follow copyright laws, avoid viruses, and discuss e-mail liability
• Use the various features of e-mail programs and secure their e-mail by using encryption, digital signatures, and passwords
• Use headers effectively in an e-mail message and structure the body of an e-mail message. Write e-mail with recipients in mind and manage their e-mail volume
• Use proper netiquette styles and use emoticons and electronic abbreviations
• Communicate online, use language and punctuation, and develop efficient writing habits

Course Content

Lesson 1: E-mail Basics

• E-mail characteristics
• Writing online versus on paper
• Understanding the advantages and disadvantages of e-mail
• Understanding the cultural significance of e-mail

Lesson 2: E-mail Programs

• Using an e-mail program to send e-mail
• When to use e-mail
• Communicating by e-mail
• Understanding when to avoid using e-mail

Lesson 3: Writing an E-mail Message

• Using the MAIL acronym

Lesson 4: E-mail Policies

• Company policies
• Avoiding improper e-mail messages
• Ensuring employee compliance to e-mail policies

Lesson 5: Copyright Laws, Viruses, and Liability

• Avoiding copyright infringement
• Avoiding viruses
• Identifying e-mail liability

Lesson 6: E-mail Features and Security

• Features of an e-mail program
• Using attachments
• Using priority labels and signature files
• Discussing e-mail program options

Lesson 7: Securing E-mail

• Using encryption and digital signatures
• Using passwords

Lesson 8: E-mail Messages

• Message headers
• Using headers

Lesson 9: E-mail Message Body

• Including proper greeting
• Structuring an e-mail message
• Closing an e-mail message

Lesson 10: E-mail Effectiveness

• E-mail recipients
• Considering the factors that determine e-mail writing
• Anticipating recipient reaction

Lesson 11: Message Management

• Managing your e-mail effectively

Lesson 12: Netiquette Guidelines

• Netiquette style
• Using proper tone
• Following formatting guidelines

Lesson 13: Emoticons and Abbreviations

• Using emoticons and electronic abbreviations
• Composing online correspondence

Lesson 14: Online Communication

• Achieving the objective of the message
• Language and punctuation
• Improving online writing style
• Using punctuation correctly
• Efficient writing habits
• Constructing sentences
• Constructing paragraphs
• Editing e-mail messages

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com