New Horizons Computer Learning Center
410-597-9722

Diversity

Course Length: 1 Day

Overview:
In this course, students will understand the impact of cultural differences in the workplace.

Course Objectives:
Upon successful completion of this course, students will be able to:

• Address common misconceptions about diversity, and identify the advantages of a diverse workplace
• Identify the impact of cultural differences on relationships, and identify personality styles, and the influence of your personality on others
• Identify the barriers to diversity, responses to discrimination, as well as ways to deal with and avoid discrimination
• Communicate effectively in a diverse workplace and provide effective feedback to others
• Manage a diverse workforce, and develop a diverse workplace while avoiding common pitfalls

Course Content

Lesson 1: Fundamentals of Diversity

• Overview of diversity
• Advantages of diversity

Lesson 2: Identifying Differences

• Cultural differences
• Personality styles

Lesson 3: Overcoming Barriers to Diversity

• Barriers to diversity
• Dealing with discrimination

Lesson 4: Communicating in a Diverse Workforce

• Effective communication
• Evaluations and feedback

Lesson 5: Managing Diversity

• Manage diversity in a workforce
• Develop a diverse workplace

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com