New Horizons Computer Learning Center
410-597-9722

Cross-Cultural Business Communication

Course Length: 1 Day

Overview:
In this course, supervisors, managers, employees, and team members will learn about communicating successfully while conducting business with individuals in other countries or other cultures.

Course Objectives:
Upon successful completion of this course, students will be able to:

• Appreciate the value of culture and significance of cross-cultural communication, describe the impact of cultural differences on communication, and avoid miscommunication and conflicts that arise due to these differences
• Identify the differences in verbal and nonverbal communication across cultures, including understanding gestures and expressions that vary across cultures
• Establish rapport, build trust, and listen and provide feedback to cross cultural co-workers and employees
• Identify common cross-cultural communication barriers and how to overcome them, avoid cultural bias, and employ qualified interpreters for cross-cultural communication
• Attend and organize cross-cultural meetings that include conducting negotiations and solving problems
• Identify gestures used in different cultures, build a cross-cultural team, design cross-cultural documents, and build a professional translation team

Course Content

Lesson 1: Workplace Culture

• Basics of culture
• Cultural differences

Lesson 2: Differences in Communication

• Verbal communication
• Nonverbal and written communication

Lesson 3: Communicating Across Cultures

• Building relationships
• Listening and responding

Lesson 4: Overcoming Communication Barriers

• Cross-cultural communication barriers
• Avoiding barriers
• Interpreters

Lesson 5: Cross-cultural Business Situations

• Cross-cultural meetings
• Negotiating and problem solving

Lesson 6: Addressing Cross-Cultural Issues

• Communicating with co-workers
• Writing cross-culturally

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com