New Horizons Computer Learning Center
410-597-9722

Correcting Performance Problems

Course Length: 1 Day

Overview:
In this course students learn how to counsel and discipline employees who are poor performers or who are displaying unacceptable behavior. Unacceptable behavior generally falls into three categories: attendance, performance, and conduct.

Course Objectives:
Upon successful completion of this course, students will be able to:

• Identify the types of attendance problems, assess their impact, and determine the problem's severity, identify the types of achievement problems, assess their impact, and determine the problem's severity, and identify the types of conduct problems, assess their impact, and determine the problem's severity
• Identify the causes for an employee's performance problem by interviewing, question an employee regarding attendance issues, describe the factors affecting achievement, and apply conduct investigation techniques
• Prepare to conduct a feedback session, encourage communication with the employee during the session, and conduct a constructive feedback session with an employee with a performance problem
• Communicate and prevent the discrepancy between an employee's behavior and performance standards, identify the type of employee reaction, and tackle it effectively
• Keep a disciplinary perspective, determine the cause for disciplining an employee, prepare for conducting a disciplinary meeting, maintain positive rapport, avoid pitfalls during a disciplinary meeting with an employee, keep the meeting productive, monitor employee performance, and conduct a follow up meeting with the employee

Course Content

Lesson 1: Identifying Performance Problems

• Attendance problems
• Achievement problems
• Conduct problems

Lesson 2: Investigating performance problems

• General guidelines
• Performance issues

Lesson 3: Providing Feedback to Employees

• Addressing performance problems
• Conducting feedback sessions

Lesson 4: Addressing Behavioral Problems

• Impact of problem behavior
• Responding to employee reactions

Lesson 5: Disciplining Employees

• Preparing to discipline the employee
• Conducting a disciplinary meeting
• Follow-up with the employee

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com