New Horizons Computer Learning Center
410-597-9722

Conducting Meetings

Course Length: 1 Day

Overview:
In this course, students will learn to effectively plan and execute an effective meeting.

Course Objectives:
Upon successful completion of this course, students will be able to:

• Identify the benefits, types and misconceptions about meetings, plan a meeting, participate in a meeting, and close a meeting
• Identify the types of meeting leaders and the characteristics of an effective meeting leader, the process to follow when making decisions in a meeting, and explain how to identify and minimize group-think in meetings
• Identify the main causes of conflict and the ways to resolve conflict in meetings, and the common difficult personality types in meetings, and identify the characteristics of a positive and negative climate and the steps to build a positive climate when communicating
• Identify the ways to communicate clearly in a meeting, communication styles to avoid, and the ways to enhance relationships with participants
• Identify the common barriers to listening effectively and the steps to become an active listener, and how to ask effective questions and the four types of questions that are helpful during a meeting
• Identify the different ways nonverbal messages can be sent, and interpret nonverbal communication and identify the steps to improve nonverbal communication

Course Content

Lesson 1: Fundamentals of Conducting Meetings

• The purpose of meetings
• Planning meetings
• Participating in meetings
• Closing meetings

Lesson 2: Managing Meetings

• The role of leaders
• Decisions and ideas
• Eliminating groupthink

Lesson 3: Conflicts, Climates, and Difficult Personalities

• Resolving conflicts
• Meeting climates

Lesson 4: Communicating as Meeting Leaders

• Communicating clearly
• Using effective language

Lesson 5: Listening Effectively and Asking Questions

• Improving listening skills
• Asking effective questions

Lesson 6: Communicating Nonverbally

• Nonverbal communication
• Interpreting nonverbal communication

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com