New Horizons Computer Learning Center
410-597-9722

Coaching

Course Length: 1 Day

Overview:
In this course, students will learn to develop a coaching style and strategy that motivates employees effectively.

Course Objectives:
Upon successful completion of this course, students will be able to:

• Define coaching and identify the qualities of an effective coach; and build a coaching foundation and plan a coaching strategy
• Motivate employees by identifying their individual personality types; and build trusting coach-employee relationships
• Work through the coaching process of maintaining healthy coach-employee relationships, communicating expectations and goals, and evaluating employee performance
• Use language and nonverbal methods to clearly communicate your message; and retrieve the desired information by using effective questioning
• Support your coaching style by conducting productive face-to-face meetings and confrontations

Course Content

Lesson 1: Fundamentals of Coaching

• Coaching overview
• Coaching foundation and strategy

Lesson 2: Coaching Diverse Employees

• Personality styles
• Trust relationships

Lesson 3: The Coaching Process

• The coach-employee relationship
• Objectives, expectations, and goals
• Performance evaluation

Lesson 4: Communication

• Verbal communication
• Nonverbal communication
• Effective questioning

Lesson 5: Interpersonal Meetings

• Face-to-face communication
• Productive confrontations

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com