New Horizons Computer Learning Center
410-597-9722

Business Problem Solving

Course Length: 1 Day

Overview:
In this course, students will understand the fundamentals of problem solving, develop critical thinking skills, and learn how to utilize problems solving techniques in a team environment.

Course Objectives:
Upon successful completion of this course, students will be able to:

• Define the basic problem-solving approaches to effectively identify, manage, and solve problems
• Identify problem-solving techniques in the corporate world by identifying the necessary skills of a problem solver and knowing about different corporate cultures
• Work through the problem-solving process of identifying the problem, generating and implementing a solution, and confirming the elimination of the problem
• Use different critical thinking and information analysis skills such as reasoning, logic, quantitative analysis, and qualitative analysis
• Create and manage problem-solving teams by knowing how to conduct effective meetings and motivate team members

Course Content

Lesson 1: Problem Solving Basics

• Fundamentals of problem solving
• Effective problem-solving approaches

Lesson 2: Problem Solving in the Corporate World

• Problem solvers
• The corporate problem-solving culture

Lesson 3: Problem-solving Process

• Identifying problems
• Committing to a solution
• Confirming problem elimination

Lesson 4: Critical Thinking and Information Analysis

• Critical thinking
• Quantitative analysis
• Qualitative analysis

Lesson 5: Problem-solving Teams

• Managing problem-solving teams
• Driving a successful team

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com