New Horizons Computer Learning Center
410-597-9722

Business Etiquette

Course Length: 1 Day

Overview:
In this course, students will understand the concepts of business etiquette and learn how to apply business etiquette rules in a wide variety of typical business situations.

Course Objectives:
Upon successful completion of this course, students will be able to:

• Create a professional image, follow cubicle and office etiquette, and maintain positive office relationships
• Use the Internet appropriately when at work and handle ethical dilemmas and personal issues in the workplace
• Introduce people properly, be a good conversationalist, and follow proper etiquette in meetings
• Display courtesy on the telephone, in voice mails, and in written communications.\
• Follow proper etiquette at business functions and dinners, and identify formal table settings for business dining
• Be a courteous traveler and prepare for international business trips

Course Content

Lesson 1: Office Protocol

• Office etiquette
• Cubicle and office etiquette
• Office Relationships

Lesson 2: Professional Conduct

• Appropriate use of the internet
• Ethical dilemmas
• Personal issues in the workplace

Lesson 3: Communicating in the Workplace

• Introductions
• Conversations
• Etiquette in meetings

Lesson 4: Etiquette in Communication

• Telephone courtesy
• Email etiquette
• Writing guidelines

Lesson 5: Business Functions

• Attending business functions
• Business dining

Lesson 6: Traveling for Business

• The courteous traveler
• International travel

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com