New Horizons Computer Learning Center
410-597-9722

Advanced Interpersonal Communication

Course Length: 1 Day

Overview:
In this course, students will learn how to develop effective communications skills that build positive interactions with others.

Course Objectives:
Upon successful completion of this course, students will be able to:

• Interact with individuals who display a specific communication style and communicate using various verbal and nonverbal modes of communication
• Identify the elements that influence first impressions, build rapport and establish credibility with others, and build positive relationships
• Use paraphrasing effectively and provide positive and constructive feedback in a business setting
• Identify the types of ineffective supervisors and use different techniques to deal with them, and identify the steps necessary to prepare for negotiating a raise and to resign a job
• Identify the guidelines for communicating with colleagues, take appropriate steps to apologize to a subordinate, and use appropriate tactics to refuse a subordinate's request
• Respond to customers' complaints and identify a proper way to reject a vendor's contract without rejecting the vendor
• Determine the nature of an organization's culture, use the cultural network to your advantage and identify the characteristics of the roles exhibited in a cultural network, select the elements of physical culture that affect interpersonal communication, and identify the ways in which managers can build a positive culture

Course Content

Lesson 1: Communication styles and methods

• Communication styles
• Verbal and nonverbal communication

Lesson 2: First impression and building rapport

• The importance of first impression
• Communicating to build rapport
• Building positive relationships

Lesson 3: Building relationships through feedback

• Importance of providing feedback
• Providing feedback

Lesson 4: Supervisors

• Understanding supervisor styles
• Handling human resource issues

Lesson 5: Colleagues and subordinates

• Communicating with colleagues
• Communicating with subordinates

Lesson 6: Customers and vendors

• Communicating with customers
• Communicating with vendors

Lesson 7: Organizational culture

• Understanding organizational cultures
• Cultural networks
• Managing physical culture
• Managing emotional culture

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com