New Horizons Computer Learning Center
410-597-9722

A+ Essentials and IT Technician

Course Length: 10 Days

Overview:
A+ Essentials validates knowledge of basic computer hardware and operating systems, covering skills such as installation, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing and preventive maintenance, with additional elements of security and soft skills. The Essentials Exam validates the basic skills needed by any entry-level service technician regardless of job environment.

A+ IT Technician is targeted for individuals who work or intend to work in a corporate technical environment with a high level of face-to-face client interaction. Example job roles include: Enterprise Technician, IT Administrator, Field Service Technician, PC Technician.

Prerequisites:
End-user skills with Windows-based personal computers

Course Objectives:
Upon successful completion of this course, students will be able to:

• Install computer hardware
• Remove computer hardware
• Upgrade computer hardware
• Maintain computer hardware
• Troubleshoot computer hardware.

Course Content

Lesson 1: Personal Computer Components

• Personal Computer Architecture
• System Unit Components
• Personal Computer Connectivity Methods
• Storage Types

Lesson 2: Operating System Fundamentals

• Personal Computer Operating Systems
• Windows User Interface Components
• Windows File System Management
• Windows System Components

Lesson 3: PC Technician Professional Best Practices

• Tools of the Trade
• Electrical Safety
• Environmental Safety and Materials Handling
• Preventative Maintenance
• Diagnostics and Troubleshooting
• Professionalism and Communication

Lesson 4: Installing and Configuring Computer Components

• Install and Configure Adapter Cards
• Install and Configure Display Devices
• Install and Configure Input Devices
• Install Multimedia Devices

Lesson 5: Installing and Configuring System Components

• Install and Configure System Boards
• Install and Configure Memory
• Install and Configure Storage Devices
• Install and Configure CPUs
• Install and Configure Power Supplies
• Install and Configure Adapter Cards

Lesson 6: Maintaining and Troubleshooting Peripheral Components

• Troubleshoot Display Devices
• Maintain and Troubleshoot Input Devices
• Troubleshoot Adapter Cards
• Troubleshoot Multimedia Devices

Lesson 7: Troubleshooting System Components

• Troubleshoot Storage Devices
• Troubleshoot Power Supplies
• Troubleshoot Memory
• Troubleshoot CPUs
• Troubleshoot System Boards

Lesson 8: Installing and Configuring Operating Systems

• Install Microsoft Windows
• Upgrade Windows
• Add Devices to Windows
• Optimize Windows

Lesson 9: Maintaining and Troubleshooting Microsoft Windows

• Operating System Utilities
• Maintain Microsoft Windows
• Troubleshoot Microsoft Windows
• Recover Microsoft Windows

Lesson 10: Supporting Network Connectivity

• Network Concepts
• Network Communications
• Network Connectivity
• Network Technologies

Lesson 11: Installing and Managing Network Connections

• Create Network Connections
• Install and Configure Web Browsers
• Maintain and Troubleshoot Network Connections

Lesson 12: Supporting Laptops and Portable Computing Devices

• Lap and Portable Computing Device Components
• Install and Configure Laptops and Portable Computing Devices
• Maintain Laptops and Portable Computing Devices
• Troubleshoot Laptops and Portable Computing Devices

Lesson 13: Supporting Printers and Scanners

• Printer and Scanner Technologies
• Printer and Scanner Components
• Printers and Scanner Processes
• Install and Configure Printers and Scanners
• Troubleshoot Printers and Scanners

Lesson 14: Personal Computer Security Concepts

• Security Fundamentals
• Security Protection Measures
• Data and Physical Security
• Wireless Security
• Social Engineering

Lesson 15: Supporting Personal Computer Security

• Install and Configure Security Measures
• Maintain and Troubleshoot Computer Security

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com