New Horizons Computer Learning Center
410-597-9722

5119: Supporting the Windows Vista Computers with Desktop Images and Application Packages

Course Length: 2 Days

Overview:
This two-day instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

Prerequisites:
Be familiar with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices
Have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership
Be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share
Have experience installing applications from media (CD/DVD)
Have experience working from a command window. For example, authoring and editing batch files Be able to burn or creating boot media. For example, ISO
Have experience configuring BIOS options. For example, boot order
Be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc

Course Objectives:
Upon successful completion of this course, students will be able to:

• Describe how the Windows Vista deployment options can be used to improve the support experience at the desktop
• Identify the most appropriate method to support Windows Vista recovery on site
• Identify the components of the Windows Vista user state and safely backup and restore that data
• Utilize Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer
• Explain how to troubleshoot Windows Vista application package installations

Course Content

Lesson 1: Preparing to Apply Desktop Images

• Identifying the Support Scenarios
• Preparing the Target Computer
• Backing up the User State
• Lab: Preparing to Apply Desktop Images
• Reviewing the User State profile and Completing the User State Checklist
• Running USMT to Back up a User State
• Verifying Successful User State Backup

Lesson 2: Supporting Computers with Desktop Images

• Obtaining the Desktop Image
• Verifying the Desktop Image Application
• Lab: Applying Desktop Images
• Booting to the Windows Pre-Installation Environment
• Applying an Image from the Network
• Verifying Desktop Image Deployment

Lesson 3: Restoring and Validating User State

• Restoring User State
• Verifying User State
• Lab : Restoring and Verifying User State
• Running USMT to Restore a User State
• Verifying Successful User State Restore
• Identifying Areas That Require Additional Restoration

Lesson 4: Preparing to Install an Application Package

• Preparation Steps for Installing an Application Package
• Testing Application Packages
• Lab: Preparing to Install an Application Package
• Predicting the Support Impacts of a New Application
• Determining User Requirements

Lesson 5: Creating and Deploying an Application Installation Package

• Application Package Deployment Methods
• Creating the Application Packages
• Lab : Creating and Deploying an Application Installation Package
• Creating a Custom Deployment Package
• Performing a Pilot Deployment
• Evaluating the Results of a Pilot Deployment

Lesson 6: Troubleshooting Application Installations

• Application Installation Troubleshooting Techniques
• Lab: Troubleshooting Application Installation
• Troubleshooting Deployed Application Settings
• Troubleshooting File Type Associations

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com