New Horizons Computer Learning Center
410-597-9722

5118: Maintaining and Troubleshooting Windows Vista Computers

Course Length: 5 Days

Overview:
This course provides IT Professionals with the knowledge and skills to support the Windows Vista operating system and applications in the Enterprise. You will learn how to configure and troubleshoot the following technical areas for Windows Vista computers: Operating system, Hardware, Networking, Security, and Applications

Prerequisites:
Experience installing Windows operating systems
Experience running commands from a command window, such as the DOS command prompt
Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices
Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address
Basic networking knowledge, including LAN, WAN, wireless and firewall concepts
Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership
Application fundamentals, such as how a client communicates with the server in client/server applications
Experience reviewing logs, such as understanding chronology, sequential order, severity, etc.

Course Objectives:
Upon successful completion of this course, students will be able to:

• Install Windows Vista in an Enterprise
• Describe and troubleshoot the Windows Vista boot process
• Configure and troubleshoot network connections
• Manage Windows Vista desktop systems
• Manage user profiles and data for Windows Vista portable and desktop computers
• Maintain and monitor Windows Vista performance and health
• Configure and troubleshoot Windows Vista Security feature settings
• Configure security settings to protect data on Windows Vista desktops
• Configure security for Windows Vista networks
• Configure Windows Vista to support remote users
• Troubleshoot operating system and application issues
• Troubleshoot hardware on Windows Vista computers
• Manage applications using Group Policy

Course Content

Lesson 1: Installing Windows Vista in an Enterprise Environment

• Preparing for Windows Vista Deployment
• Backing Up the User State
• Automating a Windows Vista Installation
• Creating and Deploying Images
• Windows Deployment Services Overview
Lab: Preparing for Vista Deployment
• Obtaining a Windows Vista Readiness Report and Hardware Inventory by Using the MAP
• Backing Up the User State
• Creating a WinPE Boot Disk
• Creating a Sysprep Answer File
Lab: Deploying Windows Vista
• Preparing the Reference Computer for Imaging
• Capturing the Custom Image
• Applying the Image
• Restoring the User State

Lesson 2: Troubleshooting the Windows Vista Boot Process and System Services

• Windows Vista Recovery Environment Overview
• Configuring and Troubleshooting Startup Settings
• Troubleshooting Operating System Services
Lab: Configuring and Troubleshooting the Windows Vista Startup Process
• Clean Booting Windows Vista
• Backing Up the BCD Using BCDEdit
• Using Windows RE to Repair a Computer with a Corrupted BCD
• Creating a Custom MMC to Remotely Connect to a Computer

Lesson 3: Troubleshooting Networks

• Determining Network Settings
• Troubleshooting Network Connections
Lab: Troubleshooting Networks
• Gathering Customer Information
• Gathering Relevant computer Information
• Resolving the Problem

Lesson 4: Managing Windows Vista Desktop Systems

• Windows Vista Desktop Management Overview
• Group Policy in Windows Vista
• Using Group Policy to Manage Desktops and Applications
• Using Group Policy Preferences to Manage Windows Vista
• Troubleshooting Group Policy
• Windows Remote Management Service
Lab: Planning and Configuring Group Policy
• Planning for Group Policy
• Configuring a Local Group Policy
• Configuring a Domain Desktop Policy
Lab: Managing Windows Vista Desktop Systems
• Configuring Office 2007 through Group Policy
• Configuring Group Policy Preferences
• Using Group Policy Reporting
• Using WinRM to Collect Data

Lesson 5: Configuring and Managing User Data and Profiles

• Windows Vista User Profiles Overview
• Implementing Folder Redirection
• Configuring Offline Profiles
• Working with Shadow Copies
Lab: Configuring and Managing User Data Profiles
• Planning Roaming User Data and Profiles
• Configuring Roaming Profiles
• Configuring Folder Redirection
• Configuring Offline Files
• Using Shadow Copies

Lesson 6: Maintaining and Monitoring Windows Vista

• Maintaining Software Updates
• Monitoring Reliability and Performance
• Event Viewer Overview
• Configuring Windows Task Scheduler
Lab: Maintaining and Monitoring Windows Vista Desktops
• Configuring Windows Update
• Logging and Reporting with the Performance and Reliability Monitor
• Creating a Custom View from a Remote Computer
• Creating a Subscription
• Creating a Scheduled Task
• Creating an Alert

Lesson 7: Securing Windows Vista Desktops

• Windows Vista Security Overview
• Configuring User Account Control
• Troubleshooting Authentication Issues
• Implementing Windows Defender
• Securing Internet Explorer
• Configuring Antivirus with Microsoft Forefront
Lab: Securing Windows Vista Desktops
• Understanding the A. Datum Client Security Requirements
• Configuring UAC Locally
• Configuring Windows Defender Locally
• Examining Local Internet Explorer Security Settings
• Configuring Client Security Settings According to Your Proposals

Lesson 8: Securing Data on Windows Vista

• Using Permissions to Share and Secure Data
• Configuring EFS
• Configuring BitLocker Drive Encryption
Lab: Securing Data on Windows Vista
• Sharing and Securing Data with Permissions
• Sharing on the Public Folder
• Configuring EFS Encryption
• Sharing Encrypted Files

Lesson 9: Securing Windows Vista Networks

• Network Access Protection Overview
• Securing Wireless Networks
• Implementing Windows Firewall
• Configuring IPsec
Lab: Securing Windows Vista Networks
• Understanding the A. Datum Corporation Network Security Requirements
• Implementing NAP DHCP Enforcement
• Configuring a Wireless Policy
• Configuring Windows Firewall

Lesson 10: Supporting Remote Users

• Configuring VPN Connections
• Using Remote Desktop
• Using Remote Assistance
Lab: Supporting Remote Users
• Creating a VPN Connection
• Configuring Remote Desktop
• Providing Remote Assistance

Lesson 11: Troubleshooting Operating System and Application Installations

• Troubleshooting the Operating System
• Troubleshooting the Application Installation
Lab: Troubleshooting Operating System and Application Installations
• Troubleshooting Disk Configurations
• Troubleshooting Deployed Application Settings
• Troubleshooting Application File Type Associations

Lesson 12: Troubleshooting Hardware

• Troubleshooting Hardware Overview
• Troubleshooting Physical Failures
• Troubleshooting Device Driver Failures
• Troubleshooting Printing in Windows Vista
Lab: Troubleshooting Hardware
• Preventing Removable Storage Device Installation
• Resolving a Printer Problem
• Checking for Unsigned Device Drivers

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com