New Horizons Computer Learning Center
410-597-9722

5051: Monitoring and Troubleshooting Microsoft Exchange Server 2007

Course Length: 2 Days

Overview:
This two-day workshop teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.

Prerequisites:
Fundamental knowledge of network technologies including DNS and firewall technologies
Experience administering Exchange Server 2007
Experience with the Windows Server 2003 operating system
Experience with Active Directory directory service in Windows Server 2003
Experience with managing backup and restore on Windows Servers
Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator
Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup

Course Objectives:
Upon successful completion of this course, students will be able to:

• Use the Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers
• Monitor and troubleshoot client performance and connectivity
• Identify and resolve issues related to access of resources and messages
• Monitor and troubleshoot mail flow
• Monitor and troubleshoot Mailbox servers
• Monitor and troubleshoot external and additional services
• Identify trends in a messaging system

Course Content

Lesson 1: Introduction to Exchange Server Monitoring and Troubleshooting

• Overview
• Introduction to Microsoft Operations Manager
• Introduction to Troubleshooting Exchange Server 2007
• Demonstration: Using MOM to Monitor Exchange Servers
• Lab: Introduction to Exchange Server Monitoring and Troubleshooting
• Developing a Monitoring and Troubleshooting Process

Lesson 2: Monitoring and Troubleshooting Client Performance and Connectivity

• Overview
• Tools for Monitoring Client Performance and Connectivity
• Process for Troubleshooting MAPI Clients
• Process for Troubleshooting Client Access Server Clients
• Lab: Monitoring and Troubleshooting Client Performance and Connectivity
• Monitoring Client Connectivity
• Troubleshooting AutoDiscover Issues
• Troubleshooting a Client Access Server Issue

Lesson 3: Troubleshooting Access to Resources and Messages

• Overview
• How Public Folder Access Works
• How Calendaring Works
• Process for Troubleshooting Client Access Server Issues
• Lab: Troubleshooting Access to Messaging Contents
• Troubleshooting a Public Folder Access Issue
• Troubleshooting a Calendaring Issue
• Troubleshooting an Outlook Web Access Issue

Lesson 4: Monitoring and Troubleshooting Mail Flow

• Overview
• Discussion: Tools for Monitoring Mail Flow
• Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
• Process for Troubleshooting Internal Mail Flow
• Process for Troubleshooting External Mail Flow
• Lab: Monitoring and Troubleshooting Mail Flow
• Configuring MOM to Monitor Message Flow
• Troubleshooting Internet E-Mail Delivery
• Troubleshooting Spam Filtering
• Troubleshooting Outbound Internet E-mail Delivery

Lesson 5: Monitoring and Troubleshooting Mailbox Servers

• Overview
• Tools for Monitoring and Troubleshooting Mailbox Servers
• Process for Troubleshooting Mailbox Servers
• Demonstration: Troubleshooting Mailbox Server Performance Issues
• Lab: Monitoring and Troubleshooting Mailbox Servers
• Configuring the monitoring of Mailbox servers
• Troubleshooting a Mailbox Logon Issue
• Troubleshooting a Hard Disk Failure
• Troubleshooting a Mailbox Database Mounting Issue

Lesson 6: Monitoring and Troubleshooting External and Additional Services

• Overview
• Discussion: External and Additional Services Required by Exchange Server 2007
• External Services Required for Unified Messaging in Exchange Server 2007
• Monitoring External Services with MOM 2005
• Lab: Monitoring and Troubleshooting External and Additional Services
• Configuring the Monitoring of External Services
• Troubleshooting an External Services Dependency for Exchange Server 2007
• Discussion: Impact of External and Additional Services on Exchange Environments

Lesson 7: Identifying Trends in a Messaging System

• Overview
• Tools for Identifying Trends in a Messaging System
• Exchange Server 2007 Management Pack MOM Reports
• Discussion: Information Required to Identify and Resolve Trends
• Lab: Identifying Trends in a Messaging System
• Evaluating Messaging Reports
• Recommending Configuration Changes

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com