New Horizons Computer Learning Center
410-597-9722

2272: Implementing and Supporting Microsoft Windows XP Professional

Course Length: 5 Days

Overview:
The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Windows XP Professional.

Prerequisites:
A+ certification, or equivalent knowledge
Network+ certification, or equivalent knowledge

Course Objectives:
Upon successful completion of this course, students will be able to:

• Plan and install Windows XP Professional
• Automate an installation of Windows XP Professional
• Configure and manage hardware on a computer running Windows XP Professional
• Manage disks
• Configure and manage file systems
• Troubleshoot the boot process and other system issues
• Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP)
• Configure the desktop environment, and use profiles to control desktop customization
• Configure security, privacy, and connection settings for Internet Explorer
• Configure Windows XP Professional to operate on Microsoft networks
• Support remote users
• Configure Windows XP Professional for mobile computing
• Monitor resources and performance

Course Content

Lesson 1: Installing Microsoft Windows XP Professional

• Planning an Installation of Microsoft Windows XP Professional
• Installing Windows XP Professional
• Upgrading to Microsoft Windows XP
• Transferring User Settings and Files by Using the USMT
• Performing Post-Installation Tasks

Lesson 2: Automating an Installation of Microsoft Windows XP Professional

• Introduction to Automating an Installation of Windows XP Professional
• Creating Answer Files
• Creating a Uniqueness Database File
• Performing an Automated Installation of Windows XP Professional
• Introduction to Creating and Deploying an Image
• Preparing a Reference Computer
• Creating, Testing, and Deploying an Image
• Remote Installation Services
• Managing Security Settings by Using Security Center

Lesson 3: Configuring Hardware on a Computer Running Microsoft Windows XP Professional

• Installing and Configuring Hardware Devices
• Working with Drivers
• Troubleshooting Hardware Devices

Lesson 4: Managing Disks

• Working with Disk Management
• Working with Basic Disks
• Working with Dynamic Disks
• Preparing Disks When Upgrading to Windows XP Professional
• Managing Disks
• Defragmenting Volumes

Lesson 5: Configuring and Managing File Systems

• Working with File Systems
• Managing Data Compression
• Securing Data by Using EFS

Lesson 6: Troubleshooting the Boot Process and Other System Issues

• Examining the Windows XP Professional Boot Process
• Controlling System Settings During the Boot Process
• Changing Startup Behavior Using the Boot.ini File
• Using Advanced Boot Options to Troubleshoot Startup Problems
• Using the Recovery Console to Start the Computer
• Restoring a Computer to a Previous State

Lesson 7: Configuring TCP/IP Addressing and Name Resolution

• Configuring IP Addresses
• Configuring Windows Firewall
• Troubleshooting IP Addresses
• Determining TCP/IP Name Resolution Methods
• Configuring a DNS and WINS Client

Lesson 8: Configuring the Desktop Environment

• Configuring User Desktop Settings
• Customizing the Desktop Environment
• Configuring System Settings
• Understanding How User Profiles and Group Policy Affect Desktop Customization
• Using Remote Assistance

Lesson 9: Configuring Internet Explorer

• Configuring Security for Internet Explorer
• Configuring Privacy for Internet Explorer
• Configuring Connection Settings for Internet Explorer

Lesson 10: Configuring Microsoft Windows XP Professional to Operate in Microsoft Networks

• Examining Workgroups and User Accounts
• Creating and Authenticating Local User Accounts
• Configuring Local Security
• Configuring Logon Options in a Workgroup
• Configuring Networking Options in a Workgroup
• Operating in a Domain

Lesson 11: Supporting Remote Users

• Establishing Remote Access Connections
• Connecting to Virtual Private Networks
• Configuring Authentication Protocols and Encryption
• Using Remote Desktop
• Storing User Names and Passwords to Facilitate Remote Connections

Lesson 12 Configuring Microsoft Windows XP for Mobile Computing

• Configuring Power Management Options for Mobile Computing
• Making Files, Folders, and Web Pages Available for Offline Use

Lesson 13: Monitoring Resources and Performance

• Using Task Manager to Monitor System Performance
• Using Performance and Maintenance Tools to Improve Performance
• Monitoring Event Logs
• Configuring Application Compatibility

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com