New Horizons Computer Learning Center
410-597-9722

2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System

Course Length: 2 Days

Overview:
In this course, students will learn how to troubleshoot applications running on Microsoft Windows XP.

Prerequisites:
2261: Supporting Users Running the Microsoft Windows XP Operating System

Course Content

Lesson 1: Introduction to Supporting Users Running Applications on Windows XP

• Overview of Desktop Application Support
• The Windows System Architecture and Desktop Application Support
• Troubleshooting Application Installation Issues

Lesson 2: Troubleshooting Desktop Application Support Issues

• Troubleshooting Win32 applications
• Troubleshooting security issues related to applications
• Troubleshooting application compatibility issues
• Troubleshooting MS-DOS-based and Win16 applications
• Lab: Troubleshooting Desktop Application Support Issues

Lesson 3: Troubleshooting Issues Related to Internet Explorer

• Configuring and Troubleshooting General Settings
• Configuring and Troubleshooting Security and Privacy Settings
• Configuring and Troubleshooting Content Settings
• Configuring and Troubleshooting Connectivity Settings
• Configuring and Troubleshooting Program Settings
• Customizing Internet Explorer
• Lab: Troubleshooting Issues Related to Internet Explorer

Lesson 4: Troubleshooting Issues Related to Outlook

• Configuring Outlook to Use Exchange Server
• Configuring Outlook Data
• Configuring Outlook for Internet E-Mail
• Troubleshooting Outlook
• Lab: Troubleshoot Issues Related to Outlook

Lesson 5: Troubleshooting Issues Related to Office

• Configuring and Troubleshooting an Office Installation
• Configuring Office Security
• Configuring Office Recoverability
• Configuring Office Language Features
• Lab: Configuring Issues Related to Office

Lesson 6: Troubleshooting Issues Related to Outlook Express

• Configuring Outlook Express for E-Mail
• Importing and Exporting Outlook Express Data
• Configuring Outlook Express for Newsgroups
• Lab: Troubleshooting Issues Related to Outlook Express

6940 Tudsbury Road, Baltimore, MD 21244
P: 410-597-9722
www.nhbaltimore.com